This privacy policy explains how Helsingborg Discovery handles personal data when you use wagonboatcable.makeup, make an inquiry, or arrange a guided architecture or photo walk. It also explains the choices and rights available to you, including how we handle verified requests.
We aim to give you meaningful control over your personal data. Depending on the situation, you may be able to review, update, limit, or remove information we hold about you. Some data may need to be kept for legal, security, or operational reasons, especially where it relates to a booking, payment record, or a completed request.
To protect your privacy, we may need to confirm that a request comes from the person concerned or from someone authorized to act on their behalf. Once verified, we will review the request and respond within the time required by applicable law, unless an exception or extension applies.
Inquiry and booking records are retained for the period needed to manage the request, complete the service, address follow-up questions, and meet legal or accounting obligations where applicable. When data is no longer needed, we delete it or anonymize it in line with our retention practices.
If we make material changes, we will update the policy text on the website and may use reasonable notice where appropriate. The version in effect is the one published at the time you review the site.
We may process name, email address, phone number if provided, inquiry message, tour date and group details, and any accessibility or dietary information you choose to share. We also process limited technical data such as server request metadata and browser or device information to keep the website secure and functioning properly.
We receive personal data when you submit a contact or booking request, communicate with us by email or phone, or provide details needed to plan a guided walk. Technical data is generated automatically when you visit the site and is used for delivery, security, and troubleshooting.
The website uses cookies only for essential site operation and to remember privacy preferences. We do not state that analytics or marketing cookies are active. Cookie use is limited to what is needed to support the site and respect your selected settings.
You can manage cookies through your browser settings and, where available, through the site’s privacy preference controls. Essential cookies support basic site functions, and preference cookies help remember your choices. If you disable essential cookies, some parts of the website may not work as intended.
Data processing overview
This section outlines the primary purposes for processing personal data, the categories of recipients involved in service delivery, and the legal context that may govern disclosure.
We use personal data to respond to inquiries, manage booking-related communication, confirm route and timing details, handle website security, and support technical delivery of the site. Where relevant, we also use data to maintain records, address follow-up questions, and meet legal obligations connected to our services.
We may share personal data with service providers that help us operate the website, deliver contact responses, maintain security, or support technical functions. These recipients are expected to use the data only for the services they provide to us and to handle it under appropriate confidentiality and security obligations.
We may disclose personal data when required to comply with legal obligations, respond to lawful requests, protect our rights, or address security and fraud concerns. Any disclosure is limited to the information reasonably needed for that purpose.
Where the GDPR applies, we process personal data on a lawful basis appropriate to the context, such as responding to your request, performing a booking-related step, meeting legal obligations, or relying on legitimate interests for security and service administration. We keep processing limited to what is necessary for the relevant purpose.
Where applicable, you may have rights to access, correct, delete, restrict, or object to processing, and to request data portability in certain cases. You may also withdraw consent where processing is based on consent. Some requests may be limited by legal duties, security needs, or the need to keep records connected to a booking or inquiry.
